With over 850 staff across 13 office locations, Lumley Insurance looked to Hyro to transform their intranet from being a static and low–value resource into a collaborative work tool that delivers new ways of connecting with employees.
Background
Lumley Insurance is the largest of the Wesfarmers’ Insurance companies, and underwrite more than $750m of insurance premiums each year.
Described as a “large filing cabinet”, the Lumley intranet contained a huge volume of valuable information. However usage levels were low because it was hard to navigate and lacked any collaboration functionality. Management wanted to redevelop the intranet to fuel better business performance and innovation.
The Solution
A multi-skilled team was required to bring the solution together. Hyro initially conducted a visioning and requirements workshop with users and business stakeholders to identify and prioritise the specific areas for improvement. Based on these results Hyro redeveloped the sites information architecture, structured page components into wireframes and produced a new look and feel. Hyro’s IBM Product Specialists then built and implemented the site using an Agile approach.
Key to the transformation is a seamless User Interface (UI) that pulls together a number of products from IBM’s Lotus family, including OmniFind for search, Lotus Connections for collaboration and Lotus Quickr for document management.
The Outcome
The Lumley Intranet was transformed from being a static and low-value resource into a dynamic and collaborative work tool that streamlines processes and delivers new ways of connecting with employees across the business.
Frankie Lewis, Head of Corporate Communications, Lumley Insurance said:
“Surveys show a tremendous increase in staff satisfaction and utilisation of the intranet. It has already become a trusted business tool and is continually receiving positive feedback.”