At Hyro, once we’ve successfully delivered your application we can also take on the responsibility for its management. This can be done either on your infrastructure or in a hosted environment with a genuine ‘one-call’ service for both. Either way, you’ll receive all the support and maintenance you need from specialists with a deep understanding of your application.
Our Application Management Service also extends to third party software packages and bespoke development, saving you from having to spend more monies outsourcing.
At Hyro our Managed Services team work from a tried and trusted Transitional Methodology. Written to ensure the team always meets the required service levels, the Transitional Methodology will also help reduce the vendor numbers needed to support your applications.
The team also has access to a software engineering department of over 350 staff . Experienced in industry leading and legacy development languages, the software engineering department has an extensive and succesful history of working with portals, application servers, content and document management systems, databases, web services and much more.
Hyro services are:
- Application preventative maintenance, including the archiving of logs and database management etc.
- 24/7 application monitoring
- Application (and all associated software) upgrades
- Remote issue diagnosis and management
- Test script development for ongoing regression testing
- High availability and disaster recovery planning, implementation, testing and maintenance
- Capacity planning
- Software licensing and management
We are also ISO 9000: 2000 accredited and adhere to ITIL aligned processes and deliverables.