Dr Poiner has a deep history and broad experience both as an executive and adviser in creating business success stories across a range of service industries. Firstly as a management consultant, and then as the executive directly responsible, he has built a track record of improving businesses and delivering sustained profitable growth.
From 2005 to 2011 Dr Poiner held key leadership positions at St George and Westpac as a General Manager of a number of divisions. From 2005 to 2009 he led St George Automotive Finance in a successful business turnaround and lifted year on year profit growth from single digit to strong double digits, thus attaining clear market share leadership and raising returns.
In 2006 his responsibilities broadened to include the St George Corporate & Business Bank, where through strong emphasis on customer differentiation, and diversification, he presided over market share growth from 6% to 10% nationally, and ensured the business bank remained the growth engine for the St George Group.
After St George merged with Westpac, Dr Poiner was a key architect of the restructuring of St George towards a more regional and customer orientation. In the new structure he was accountable for the retail, small business and commercial divisions for St George and BankSA and increased the emphasis on customer advocacy and depth of relationships with customers as the foundation for maintaining profitable growth post the GFC.
In 2010 he was asked to apply the customer and brand differentiation methodologies he had developed in St George more broadly across the Westpac Group of brands and to further develop the multi brand strategy. By mid 2011, Westpac Group brands (including the newly launched Bank of Melbourne) occupied first ranked positions in customer advocacy against the major banks.
Prior to taking direct management positions, Dr Poiner was a senior partner with Bain & Company where he acquired extensive experience serving clients in Australia, Asia, UK and South Africa with a particular focus on financial services, services industries and private equity.
During his 16 year management consulting career Dr Poiner focused on supporting Chief Executives closely through significant business transformations. These typically involved establishing or adjusting strategies, operational improvements and embedding organisational processes and controls to delivered dramatic improvements in growth and profit performance over a 2 to 3 year period. He was also a member of the firm’s global leadership councils for Financial Services, Customer Strategies, and HR and Culture. |
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